Terms of Service

SECTION 1 – OVERVIEW

This website is operated by The Nature Clinic. Throughout the site, the terms “we”, “us” and “our” refer to The Nature Clinic. Any reference to "you" or "your" means you, the user of the website.

The Nature Clinic offers this website (www.thenatureclinic.co.uk), including all information, tools and Services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our Website and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the Website or use any Services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current Website shall also be subject to these Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our Website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and Services to you.

 

SECTION 2 – CHANGES TO THESE TERMS OF SERVICE

We reserve the right to change or modify these Terms of Service at any time where it is necessary in the course of our doing business, including for legal, regulatory or security reasons. We encourage you to review the Terms of Service when purchasing any products or services to ensure that you agree to the proposed way in which we will deal with you. If you do not agree to any changes, then please do not use our website. Any changes are effective immediately upon posting to the Website. Any changes made after you have placed an order will not affect that order unless we are required to make the change by law.

If you have any questions, concerns or comments about our Terms of Service, please contact our Customer Care team at: customercare@thenatureclinic.co.uk and they will be happy to help you.

 

SECTION 3 – ONLINE STORE TERMS

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, and that you have given us your consent to allow any of your minor dependents to use this Website. You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

By accepting the Terms of Service, you confirm that all information and details provided by you to us (including on registration) are true, accurate and up to date in all respects. You agree that in using the Website, you will not:

• use the Website in any way that causes or is likely to cause the site or access to the site to be interrupted, damaged or impaired in any way.
• use the Website for any purpose that could damage the name of The Nature Clinic or impair the goodwill or reputation associated with our brand.
• use the Website for obscene, immoral, criminal, fraudulent or illegal activity or in any manner which would cause harm or distress to any third party.
• attempt to infringe upon or violate our intellectual property rights or the intellectual property rights of others.
• harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability.
• submit false or misleading information.
• upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of the Website, other websites, or the Internet.
• collect or track the personal information of others.
• access or attempt to access the accounts of other users or attempt to penetrate the website security measures.
• interfere with or circumvent the security features of the Website or any related website, other websites, or the Internet.
• use the website for any purpose other than for your own personal use.

We reserve the right to suspend, restrict or terminate your access to the website at any time without notice if we have reasonable grounds to believe that you have breached any of these restrictions or if we suspect fraudulent account activity or behaviour.

While we will take all reasonable steps to ensure a fast and reliable service, we do not guarantee that your use of this website will be interruption or error free and we will not be responsible for any disruption, loss of or corruption of any material in transit, or loss of or corruption of material or data when downloaded onto any computer system.

 

SECTION 4 – MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

 

SECTION 5 – WEBSITE USAGE

The Website is intended solely for sales direct to consumers. If you are not buying as a consumer then you must not make an offer to us from this Website and you will not be entitled to any compensation for damages or consequential or indirect losses.

If you order goods where a minimum age requirement is indicated, by ordering you confirm that you are of the required age.

 

SECTION 6 – GENERAL CONDITIONS

We reserve the right to refuse Service to anyone for any reason at any time. You understand that your content (not including credit card/payment information), may be transferred unencrypted and involve:

• transmissions over various networks
• changes to conform and adapt to technical requirements of connecting networks or devices.

Credit card/payment information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the Website through which the Service is provided, without express written permission by us.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

 

SECTION 7 – PLACING AN ORDER

No contract exists between you and us for the sale of any goods until we have received and accepted your order and provided written confirmation of your order to the email address you have given. Any goods on the same order which we have not confirmed or dispatched to you do not form part of that contract. The contract is subject to your rights of cancellation as defined in out Cancellation Policy.

The images of the products on our Website are for illustrative purposes only. The packaging of the product may vary from that shown in images on our Website.

If we are unable to accept your order, we will inform you of this and will not charge for the product. This might be because the product is out of stock, because of unexpected limits on our resources, because we have identified an error in the price or description of the product or because we are unable to meet a delivery deadline that you have specified.

 

SECTION 8 – MAKING CHANGES TO YOUR ORDER

Please note we may be unable to cancel or amend your order during peak promotional periods. If you wish to change or cancel an order, please contact us at: customercare@thenatureclinic.co.uk. If you wish to make a change, we will let you know if the change is possible and about any changes to the price of the product, the timing of supply or anything else which would be necessary as a result of the requested change and ask you to confirm whether you wish to go ahead with the change.

We may change the product to reflect changes in relevant laws and regulatory requirements.

 

SECTION 9 – INTERNATIONAL CUSTOMERS

Customers from outside the UK can purchase products from the Website; payment must be by credit card or such other means and must be in pounds sterling (GBP) unless otherwise specified. Please refer to our Delivery Policy for information regarding international delivery charges.

 

SECTION 10 – DESCRIPTION OF GOODS

The description and price of the goods you order will be as shown on this Website at the time you place your order.

Sometimes the product specifications of goods may change, in which case we will offer you a substitute of the same or better quality at the same price. All sizes and measurements are approximate, but we try to ensure that they are as accurate as possible. On the rare occasion that there is an error, we will advise you about it as soon as possible.

Goods are subject to availability. If on receipt of your order the goods you have ordered are not available in stock, we will inform you as soon as possible and refund or credit you for any sum that has been paid by you or debited from your credit card or other account for the goods. There may be restrictions in place from time to time in relation to the number and type of goods, which you may purchase in any one order, as well as a maximum sum of money which may be spent in any one order. Any such restrictions will be advised on this Website.

Every effort is made to ensure that prices shown on this Website are accurate at the time you place your order. If an error is found, we will inform you as soon as possible and offer you the option of reconfirming your order at the correct price or cancelling your order. If you cancel, we will refund or credit you for any sum that has been paid by you or debited from your credit card or other account for the goods.

In addition to the price, you will be required to pay a delivery charge for the goods, as shown in the section of this Website about delivery. The price of the goods excludes delivery.

 

SECTION 11 – PRICES, PAYMENT & OWNERSHIP

All prices are quoted in pounds sterling (GBP), unless otherwise specified. Posting and packing prices may be charged in addition to the price of any goods. Please refer to our Delivery Policy for further information regarding the delivery charges.

Payment for goods and delivery charges can be made by any method shown on the Website at the time you place your order.

Fraudulent use of credit cards will be reported to the relevant authorities. If the issuer of your payment card refuses to pay or does not for any reason authorise the payment to us, we will not be liable for any delay or non-delivery of the products.

We shall retain ownership of the goods until full payment has been made and all funds have cleared.

 

SECTION 12 – DELIVERY

If the courier is unable to complete delivery you will be notified of an alternative delivery date or a place to collect the goods or details of how to arrange an alternative delivery date.

Every effort will be made to deliver the goods as soon as possible after your order has been accepted and in any event within 30 days of your order. However, we will not be liable for any loss or damage suffered by you through any reasonable or unavoidable delay in delivery. We will inform you of any delay as soon as possible.

You will become the owner of the goods you ordered and responsible for risk of loss of or damage to them once they have been delivered to you.

 

SECTION 13 – YOUR RIGHT OF CANCELLATION

You have the right to cancel an order at any time up to the end of seven working days after you receive the goods. A working day is any day other than weekends and a UK bank or other public holiday.

To exercise your right of cancellation, you must give written notice to us by email, at the email address shown on your order confirmation, giving details of the order, goods and (where appropriate) their delivery.

If you exercise your right of cancellation after the goods have been delivered to you, you will be responsible for returning the goods to us at your own cost (unless we delivered the goods in error or if the goods are damaged or defective when delivered). The goods must be returned to the address shown on the order confirmation. You must take all reasonable care to ensure the goods are not damaged in the meantime or in transit.

Once you have notified us that you are cancelling the order and provided the goods have been received in an acceptable condition, we shall refund or credit you within 30 days for any sum that has been paid by you or debited from your credit card/payment or other account for the goods.

 

SECTION 14 – RETURN OF NON-FAULTY GOODS

At The Nature Clinic, we want you to be happy with every purchase you make with us. If for any reason you aren’t completely satisfied or you change your mind, you may return any product in its original condition for a full refund or replacement (as appropriate) within 28 days. Original condition means that there are no scratches or marks on the product and the product’s packaging has not been opened, used or damaged and the product is in a re-saleable condition. You are entitled to a refund where the products are returned to us within 28 days of purchase.

If your package is visibly damaged on delivery, please tell the person delivering your goods that you wish to sign as "received damaged". If your goods are received as faulty or damaged once opened, please make us aware within 48 hours of receiving your order by contacting us at customercare@thenatureclinic.co.uk.

Please note that we may require images and/or videos of any damaged goods for our records and may need to collect the product(s) for testing before a replacement or refund is issued.

 

SECTION 15 – WARRANTY

We warrant that all goods supplied by us will be free from defects for the prescribed time after opening (such time varies from product to product). This warranty does not affect your statutory rights as a consumer.

This warranty does not apply to any defect in the goods arising from fair wear and tear, wilful damage, accident, negligence by you or any third party, use otherwise than as recommended by us or failure to follow our instructions.

If the goods supplied to you develop a defect while under warranty, or you have any other compliant about the goods, you should notify us in writing at the email address provided on your order confirmation.

 

SECTION 16 – RE-SALE OF OUR PRODUCTS

Please note that all products which are made available on our Website are for your personal use only and you may not sell or re-sell any of the products to anyone, including making them available for sale on any third-party website. We reserve the right to cancel any orders to you where we believe that you are intending to sell our products on.

 

SECTION 17 – REGISTERING AN ACCOUNT

To make it easier for you to order products using our Website, we offer you the opportunity to register for a personal account. To register, you must supply us with certain personal information. Once you have created an account, you will be able to access, update or correct your personal details using the "My Account" feature on the Website. Please keep your username and password private. If you suspect any activity on your account that is not carried out by you, please let us know immediately.

Your submission of personal information through the Website is governed by our Privacy Policy. We will only use the personal information you give us in accordance with our Privacy Policy.

 

SECTION 18 – ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.

This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

SECTION 19 – PRODUCTS OR SERVICES (where applicable)

Certain products or Services may be available exclusively online through the Website. These products or Services may have limited quantities and may be subject to return or exchange only according to our Refund Policy.

Whilst we have made every effort to display as accurately as possible the colours and images of our products that appear at the store, we cannot guarantee that your computer monitor's display of any colour will be accurate.

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or Services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or Service made on this site is void where prohibited.

We do not warrant that the quality of any products, Services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

SECTION 20 – ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. We may, at our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the email and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made on our Website. You agree to promptly update your account and other information, including your email address and credit card/payment numbers and expiration dates, so that we can complete your transactions and contact you as needed.

 

SECTION 21 – DATA PROTECTION

In accordance with the Data Protection Act 1998, we shall take all reasonable precautions to keep the details of your order and payment secure, but unless we are negligent, we shall not be liable for unauthorised access to information supplied by you.

Unless you agree otherwise, we will only use the information you provide about yourself for the purpose of fulfilling your order and as provided for in our Privacy Policy. You can correct any information about yourself, or ask for information about yourself to be deleted, by giving written notice to us at customercare@thenatureclinic.co.uk.

We would like to notify you of goods and offers that may be of interest to you from time to time.

When you visit this Website or send emails us, you are communicating with us electronically. We communicate with you by email or by posting notices on the Website. For contractual purposes, you consent to receive communications from us electronically and you agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. This condition does not affect your statutory rights.

 

SECTION 22 – OPTIONAL TOOLS

We may provide you with access to third-party tools over which we neither monitor nor have any control over nor input to. You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

Any use by you of the optional tools is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

We may also, in the future, offer new Services and/or features through the Website (including the release of new tools and resources). Such new features and/or Services shall also be subject to these Terms of Service.

 

SECTION 23 – THIRD-PARTY LINKS

Certain content, products and Services may include materials from third parties. Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or Services of third parties.

We are not liable for any harm or damages related to the purchase or use of goods, Services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

 

SECTION 24 – USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us, you send creative ideas, suggestions, proposals, comments, feedback, ideas, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, “Comments”), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any Comments that you forward to us. We are and shall be under no obligation to:

1. maintain any comments in confidence.
2. pay compensation for any comments.
3. to respond to any comments.

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion to be unlawful, offensive, threatening, libellous, defamatory, pornographic, obscene, or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.

You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libellous or otherwise unlawful, abusive, or obscene material, or contain any computer virus or other malware that could in any way affect the operation of our Website, Service or any related website.

You may not use a false email address, pretend to be someone other than yourself, or otherwise mislead us or third parties as to the origin of any comments. You are solely responsible for any Comments you make and their accuracy. We take no responsibility and assume no liability for any Comments posted by you or any third-party.

 

SECTION 25 – ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on our Website or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

 

SECTION 26 – COPYRIGHT

All content including pictures, designs, logos, photographs, text written and other materials on this Website are owned, controlled or licensed to/by us. They are protected by copyright, trademarks and other intellectual property rights. Unauthorised use of this content is prohibited.

 

SECTION 27 – DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee, represent or warrant that your use of our Service will be uninterrupted, timely, secure or error-free. We do not warrant that the results that may be obtained from the use of the Service will be accurate or reliable.

You agree that from time to time we may remove the Service for indefinite periods of time or cancel the Service at any time, without notice to you.

You expressly agree that your use of, or inability to use, the Service is at your sole risk. The Service and all products and Services delivered to you through the Website are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall The Nature Clinic, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, Service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of our Website and Service or any products procured using the Service, or for any other claim related in any way to your use of the Service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the Service or any content (or product) posted, transmitted, or otherwise made available via the Service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the cost of your order.

 

SECTION 28 – INDEMNIFICATION

You agree to indemnify, defend and hold harmless The Nature Clinic, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, Service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including legal fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

 

SECTION 29 – EVENTS BEYOND OUR CONTROL

We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control. This condition does not affect your statutory rights.

 

SECTION 30 – TRANSFER OF RIGHTS

We may transfer our rights and obligations under these Terms of Service to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract. You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing. We may not agree if there is a likelihood that a breach of contract may occur.

This contract is between you as the customer and The Nature Clinic. No other person shall have any rights to enforce any of its terms. Neither of us will need to get the agreement of any other person in order to end the contract or make any changes to these Terms of Service.

 

SECTION 31 – SEVERABILITY

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

 

SECTION 32 – TERMINATION

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes. These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Website and Services, or when you cease using them.

If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly we may deny you access to our Services (or any part thereof).

 

SECTION 33 – ENTIRE AGREEMENT

The failure or delay of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service and any policies or operating rules posted by us on this site or in respect to the Service constitutes the entire agreement and understanding between you and us and governs your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

 

SECTION 34 – GOVERNING LAW

These terms of sale and the supply of the goods shall be governed in accordance with the laws of England and Wales. Any dispute arising under these terms of sale and the supply of goods shall be subject to the exclusive jurisdiction of the English courts and the parties waive any objection to proceedings in such courts on the grounds of venue or on the grounds that proceedings have been brought in an inappropriate forum.

 

SECTION 35 – CONTACT INFORMATION

This Website and Service is owned and operated by: 

• Business Name: The Nature Clinic Ltd
• Business Address: Lytchett House, 13 Freeland Park, Wareham Road, Poole, Dorset. BH16 6FA
• Business Registration: 14548374
• Contact Email: customercare@thenatureclinic.co.uk
• Contact Telephone: +44 7476 144611

Last updated: 1^st February 2023